Accessing aacargo.com with a Super Administrator
To access all the new features you'll see in the new aacargo.com, your company will need two important things:

  • Online access at aacargo.com
  • A current employee as a Super Administrator

For branch offices, make sure your team has an administrative user registered to create users and assign user roles. 
Already a user?
Beginning October 1, accessing these new features will be simple. To ensure seamless service, please make sure the person with Super Administrator rights is a current employee and in the same role.

To check on this, you can look up your Super Administrator by using aacargo.com/userhelp.
Need to register?
Signing up for online access to aacargo.com is simple at aacargo.com/register.

  • Sign Company Agreement and follow the instructions to submit to American Airlines Cargo. The person signing the agreement must have authority to make decisions for the company and designate a Super Administrator.
  • Once the agreement is processed in 1 to 2 business days, the Super Administrator will receive an email with instructions on how to login.
  • Once logged in, the Super Administrator can create Users and assign roles.
Understanding user types
It’s important to remember that aacargo.com can contain sensitive company information. That's why we have developed this process to allow you to designate who is allowed access. Here's a brief overview of the three user types on aacargo.com and what they have access to.
Super Administrator

System-wide ability to establish and expand the authority of Administrators, set up Users, enable/disable Users and reset all passwords.
Administrator

Authority to create and determine access levels for Users within a set of shipping locations for their company, typically on a regional level.
User

Access to view shipment information associated with specific locations.
Contact   |   Legal

© 2019 American Airlines Cargo
All rights reserved.